Every call analysed.
Always compliant.
LerianOne receives your agents' recordings, transcribes every call and automatically checks whether they meet all compliance requirements.
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Everything you need for compliant calling
From automatic transcription to compliance scoring. LerianOne gives you complete insight into every call.
Accurate Transcription
LerianOne-powered speech recognition that captures every word. Automatic processing after every call, always accurate.
Compliance Checks
Automatic verification of all compliance requirements. A notification after analysis whenever an agent has missed something.
Clear Dashboard
A complete overview of all calls, compliance scores and agent performance in one clear dashboard.
LerianOne Analysis
Our own AI model analyses every type of call. Create analysis profiles for sales, customer service, voice logs and more.
Smart Alerts
Get notified instantly when a call drops below the compliance threshold.
Reports
Detailed reports per agent, team or period. Export to PDF or share with your team.
Upload call
Upload your call recordings to LerianOne. Drag files onto the platform or connect your telephony system for automatic uploads. All common audio formats are supported.
Transcription
Every word is converted to text with 99% accuracy. Speaker recognition automatically separates agent and customer, and multiple languages are supported.
AI Analysis
Configurable analysis profiles assess every call on sentiment, coaching opportunities and customer satisfaction. Get instant insights without listening in manually.
Compliance Check
Set your own rules and let LerianOne automatically check whether every call complies. From greeting to cooling-off period, everything is checked and scored.
Dashboard & Insight
All results come together in a clear dashboard. View scores, trends and receive automatic alerts when calls need attention.
Upload call
Upload your call recordings to LerianOne. Drag files onto the platform or connect your telephony system for automatic uploads. All common audio formats are supported.
Transcription
Every word is converted to text with 99% accuracy. Speaker recognition automatically separates agent and customer, and multiple languages are supported.
AI Analysis
Configurable analysis profiles assess every call on sentiment, coaching opportunities and customer satisfaction. Get instant insights without listening in manually.
Compliance Check
Set your own rules and let LerianOne automatically check whether every call complies. From greeting to cooling-off period, everything is checked and scored.
Dashboard & Insight
All results come together in a clear dashboard. View scores, trends and receive automatic alerts when calls need attention.
Every type of call, its own analysis
Create analysis profiles that define what our AI model focuses on. That way you always get the right insights, regardless of the type of call.
Create profile
Choose the type of call and set which checks and analyses apply.
Link calls
Automatically assign calls to the right profile based on metadata.
Targeted analysis
The AI model analyses every call according to the rules of the assigned profile.
Sales calls
Analyse sales techniques, objection handling, upsell moments and closing rates. Optimise your sales process based on data.
Customer service
Measure customer satisfaction, analyse problem resolution and identify coaching moments. Continuously improve the service experience.
Voice logs
Automatically transcribe and analyse recorded voice logs. Ideal for quality control and retrospective compliance audits.
Retention calls
Analyse why customers want to cancel, which arguments work and how you can improve retention.
Compliant in three steps
No complex integration, no weeks-long setup. LerianOne is up and running within minutes.
Connect your telephony
Connect LerianOne to your existing phone system. Works with all major providers. Calls are streamed to LerianOne via API.
LerianOne analyses automatically
Our own AI model automatically transcribes and analyses every call and tests it against your compliance rules.
Insight & action
View results in your dashboard. Receive alerts and continuously improve quality.
Explore the LerianOne dashboard
Click through the various sections and discover how Lerian helps your team with compliance, analysis and coaching.
Frequently asked questions
Everything you want to know about LerianOne.
LerianOne is operational within a few hours. We offer direct integration with most phone providers and VoIP systems. Our onboarding team helps you configure your compliance rules.
At the moment LerianOne supports Dutch, English and German. The speech recognition is optimised for Dutch accents and dialects. More languages will be added soon.
Absolutely. All data is stored encrypted on EU servers and processed in accordance with AVG/GDPR. We never share data with third parties and you can export or delete your data at any time.
Yes, LerianOne is fully configurable. You can define your own compliance checkpoints, from greeting and identification to cooling-off period and closing formulas. All through an intuitive dashboard.
LerianOne works with flexible pricing models based on the number of agents and calls. Contact us for a tailored quote, or request a free demo to discover the possibilities.
Yes, LerianOne works for both inbound and outbound calls. The system automatically recognises the type of call and applies the right compliance rules.
Get in touch with us
Do you have questions about LerianOne or would you like to schedule a demo? We're happy to help.